Overview of the three parts of the 'LES explorer service'
The final design consists of three different parts. First, a future service scenario was created that represents the ideal design of the LES explorer service. This ideal 'future service' is based on the insights discovered during the co-creation phase of the project. Secondly, an MVP (actually service in this case) was designed that served as the first piece of the puzzle Stedin could implement today. Lastly a complete service blueprint is designed that details what service parts should be added ,to evolve the MVP into the future service scenario.
On this page only the three parts of the final design are highlighted. The complete thesis can be accessed below.
Analysis - Guiding principles
The understand phase of the project consists of an in depth analysis of 'community leaders'. Next to this also an internal and external analysis of the context of Local Energy Communities is conducted. Around 540 'insights' were gathered in this process. All the resulting insights are clustered together in ten guiding principles for designing for Local Energy Communities. These principles form the basis of criteria for the future service scenario, and are used to create the designbrief.
Part 1: The future service scenario
The future service scenario is communicated through a visual. The criteria were the ten guiding principles resulting from the understand phase. The future service scenario serves as a tangible 'vision' for how things can be in the future. In theory everything conceptualised in this visual is already possible! For example, Stedin has most of the data that would be needed to assist communities in drafting a project sketch already. The main challenges are combining the data and aligning internal stakeholders.
Part 2: Minimum viable product
Since the future service scenario was deemed too complicated to be implemented straight away, an MVP of the LES explorer service is created. This means the essential features, collaborating and communicating, are present in the MVP.
The communicating part of the service is done through a series of e-learnings. The collaboration part is done through a digital form, called a project sketch. Visit the prototype through the online viewer by pressing the button below.
Part 3: Service blueprint
The community lifecycle is detailed with all the necessary touch points to create a complete and coherent service offering for Local Energy Communities. The resulting service blueprint shown below, is co-created together with residents of potential Local Energy Communities.
Below I embedded my full report. You also can view and download the by pressing the button below. A link with the relevant file will be opened in a new screen, in Google drive.